Terms and Conditions: Customer Expectations & Refund Policy

Terms and Conditions

Welcome to Delta Entertainment (“Company,” “we,” “us,” or “our”). By accessing or using our website and services, including consultations, artist development packages, events, and digital content, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Services Provided

Delta Entertainment offers a range of services, including but not limited to:

Artist consultations
Music production and development
Branding and marketing support
Sync licensing guidance
Live and virtual event coordination

Services may be updated or modified at our discretion. All bookings are subject to availability and confirmation.

2. Consultations & Bookings

All consultations must be booked in advance through our scheduling system (e.g., Calendly).
Fees for consultations are non-refundable unless otherwise stated.
Rescheduling is allowed with at least 24 hours’ notice.
No-shows may forfeit the session and payment.

3. Payments

Payments must be made in full at the time of booking or according to the terms provided in your package agreement.
We reserve the right to suspend services for non-payment or late payment.
Accepted payment methods include credit/debit cards and third-party payment providers.

4. Intellectual Property

All content, branding, materials, and service offerings provided by Delta Entertainment—including written materials, strategies, recordings, and designs—are the intellectual property of the Company and may not be reused, distributed, or reproduced without written consent.

Clients retain rights to their original artistic creations but agree not to use Delta ENT materials for unauthorized commercial purposes.

5. User Responsibilities

By using our website or services, you agree to:

Provide accurate, up-to-date information
Refrain from illegal, harmful, or abusive behavior
Not use our content for misleading or competitive purposes
Maintain professional conduct during all interactions

6. Privacy Policy

Use of this site is also governed by our Privacy Policy. By agreeing to these terms, you consent to the collection and use of your information as described in that policy.

7. Limitation of Liability

Delta Entertainment is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or recommendations. All services are offered in good faith, but results are not guaranteed.

8. Cancellation & Termination

We reserve the right to cancel or deny service to any client who violates these terms or behaves inappropriately. Clients may cancel their services in writing, but refunds are subject to our cancellation policy.

9. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. The most current version will always be posted on this page.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
📧 AdminHub@TheDeltaENT.com
📞(855) 273-8278

Return and Refund Policy

At Delta Entertainment, we strive to deliver high-value services that empower artists and creatives. Because our offerings are primarily service-based, including consultations, creative strategy, and digital development, we follow the policy outlined below for returns and refunds.

1. Service-Based Refunds

Due to the nature of our business, all sales of services—such as consultations, strategy sessions, production bookings, or artist development packages—are final and non-refundable once rendered.

If you are dissatisfied with a service you received, please contact us at [Insert Email] within 7 days of your appointment so we can evaluate your concern and offer a resolution where appropriate.

2. Cancellations & Rescheduling

You may reschedule your consultation or service with at least 24 hours' notice at no charge.
Cancellations made with less than 24 hours' notice or no-shows will be considered used and are non-refundable.
Multi-session packages must be used within the timeframe specified at purchase. Unused sessions will not be refunded unless canceled by Delta ENT.

3. Digital Goods & Downloads

All downloadable materials, video links, eBooks, or digital content are non-refundable once delivered, accessed, or downloaded.

4. Refunds for Canceled Services (By Us)

If Delta Entertainment must cancel a scheduled session or service for any reason, clients will be given the option to:

Reschedule at no additional charge
OR
Receive a full refund of the affected service

5. Exceptional Cases

Refund requests outside of our standard policy will be reviewed on a case-by-case basis. Approval is not guaranteed. To request a review, email us at [Insert Email] with your:

Name
Service booked
Reason for the request
Preferred resolution

6. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to:
📧 AdminHub@TheDeltaENT.com
📞 (855) 273-8278